TERMS & CONDITIONS

Virtual Health Coaching Services

Last Updated: January 6, 2026

These Terms and Conditions ("Agreement") govern the use of virtual health coaching services provided by Aloka Holistic Health Coaching, a business registered in the Province of Quebec, Canada ("Company," "we," "us," or "our"). By accessing or using our services, you ("Client," "you," or "your") agree to be bound by this Agreement.

PLEASE READ THESE TERMS CAREFULLY BEFORE USING OUR SERVICES. IF YOU DO NOT AGREE WITH ANY PART OF THESE TERMS, YOU MUST NOT USE OUR SERVICES.

1. DEFINITIONS AND INTERPRETATION

"Health Coaching Services" means non-medical wellness guidance, lifestyle coaching, general nutritional information, fitness motivation, stress management techniques, and general well-being support provided through virtual means.
"Virtual Platform" refers to any electronic means through which services are delivered, including but not limited to video conferencing, messaging applications, email, and our website or mobile application.
"Session" means any scheduled or ad hoc interaction between the Client and the Company's health coach through the Virtual Platform.
"Materials" means any documents, guides, worksheets, videos, audio recordings, or other content provided by the Company as part of the Health Coaching Services.

2. NATURE OF SERVICES – IMPORTANT DISCLAIMERS

2.1 Not Medical Services

THE COMPANY IS NOT A MEMBER OF ANY PROFESSIONAL ORDER IN QUEBEC. THE SERVICES PROVIDED ARE NOT MEDICAL, PSYCHOLOGICAL, OR OTHER REGULATED HEALTH SERVICES.

Health coaching is a supportive process that facilitates healthy, sustainable behaviour change by focusing on the Client's expressed values and vision of wellness.
The Coach is not a physician, nurse, dietitian, psychologist, physiotherapist, or any other regulated health professional as defined by the Professional Code or any professional order in Quebec.
The Coach does not diagnose, treat, cure, or prevent any disease, illness, or medical condition.
Information provided is for educational and motivational purposes only and should not be construed as medical advice.

2.2 Consult Your Healthcare Provider

You should always consult with a qualified healthcare professional before beginning any new health program, diet, dietary supplement, exercise regime, medication and treatment or if you have any questions regarding a medical condition. The Company strongly recommends that you seek the advice of your physician or other qualified health provider with any questions you may have.

2.3 No Professional-Client Relationship

The relationship between you and the Company is one of general wellness coaching and does not create any regulated professional-client relationship as would exist with members of a professional order.

3. ELIGIBILITY AND CLIENT RESPONSIBILITIES

3.1 Eligibility

You must be at least eighteen (18) years of age or the age of majority in your jurisdiction to use our Health Coaching Services.
By using our Health Coaching Services, you represent and warrant that you have the legal capacity to enter into this Agreement.

3.2 Client Responsibilities

You agree to:

Provide accurate and complete information about your health history, current medications, and any relevant medical conditions.
Inform us immediately of any changes to your health status that may affect your participation in coaching activities.
Take full responsibility for your own health decisions and actions taken based on coaching sessions.
Attend scheduled sessions or provide reasonable notice (minimum 24 hours) for cancellations or rescheduling.
Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use.

4. FEES, PAYMENT, AND REFUND POLICY

4.1 Fees

Service fees are as described on our website or as agreed upon in writing. All prices are in Canadian dollars unless otherwise specified.
Applicable taxes, including Quebec Sales Tax (QST) and Goods and Services Tax (GST), will be added to all fees where required by law.

4.2 Payment Terms

Payment per session is due at least 24 hours before the planned session, as specified in the Service Agreement.
We accept payment by Interac e-Transfer or Stripe.

4.3 Cancellation and Refund Policy

Sessions cancelled with less than 24 hours' notice will be subject to a fee of 50% of the session’s cost.
The Coach reserves the right to discontinue the Program, with reasonable notice, if: (a) the Client repeatedly fails to attend scheduled sessions or comply with these Terms; (b) the Coach reasonably determines that the Client's needs fall outside the scope of wellness coaching and would be better served by a regulated health professional; (c) the coaching relationship has broken down and continuation would not be productive for either party; or (d) the Client engages in conduct that is disrespectful, abusive, or threatening.

5. INTELLECTUAL PROPERTY

All Materials, content, trademarks, logos, and other intellectual property provided through our Services remain the exclusive property of the Company or its licensors.
You are granted a limited, non-exclusive, non-transferable license to use Materials solely for your personal, non-commercial use in connection with the Services.
You may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any Materials without our prior written consent.

6. PRIVACY AND CONFIDENTIALITY

We collect, use, and protect your personal information in accordance with applicable Quebec and Canadian privacy laws, including the Act respecting the protection of personal information in the private sector and the Personal Information Protection and Electronic Documents Act (PIPEDA).
Our Privacy Policy describes in detail how we handle your personal information.
Session content and personal information shared during coaching will be kept confidential, except where disclosure is required by law or necessary to prevent imminent harm.
By using our Services, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.

7. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

The Company and its employees shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use our Services.
We are not responsible for any health outcomes, injuries, or adverse effects that may result from following suggestions, recommendations, or information provided during coaching sessions.
Our total aggregate liability for any claims arising from or related to this Agreement shall not exceed the total fees paid by you to the Company in the twelve (12) months preceding the claim.
The Services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Nothing in this Agreement shall exclude or limit liability that cannot be excluded or limited under Quebec law, including liability for gross negligence or intentional fault under the Civil Code of Québec.

8. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless the Company and its employees from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to: (a) your use of the Services; (b) your breach of this Agreement; (c) your violation of any applicable law or regulation; or (d) any claim that your actions caused injury or harm to a third party.

9. TERMINATION

Either party may terminate this Agreement at any time by providing written notice to the other party.
The Company reserves the right to suspend or terminate your access to Services immediately, without prior notice, if you breach any provision of this Agreement.
Upon termination, your right to use the Services and any Materials will cease immediately.
Sections regarding Limitation of Liability, Indemnification, Intellectual Property, and Governing Law shall survive termination of this Agreement.

10. GOVERNING LAW AND DISPUTE RESOLUTION

10.1 Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the Province of Quebec and the applicable federal laws of Canada, including the Civil Code of Québec, without regard to conflict of law principles.

10.2 Jurisdiction

The parties irrevocably submit to the exclusive jurisdiction of the courts of the Province of Quebec, judicial district of Laval, for any dispute arising out of or relating to this Agreement.

10.3 Mediation

Before initiating any legal proceedings, the parties agree to attempt to resolve any dispute through good faith mediation. Either party may initiate mediation by providing written notice to the other party. The mediation shall be conducted in Laval, Quebec, in English, by a mutually agreed-upon mediator. If the parties cannot agree on a mediator within fifteen (15) days, either party may apply to the court to appoint a mediator.

11. GENERAL PROVISIONS

11.1 Entire Agreement

This Agreement, together with our Privacy Policy and any other documents incorporated by reference, constitutes the entire agreement between you and the Company regarding the Services and supersedes all prior agreements, representations, and understandings.

11.2 Amendments

We reserve the right to modify this Agreement at any time. Material changes will be communicated to you by email or through our website at least thirty (30) days before they take effect. Your continued use of the Services after such notice constitutes your acceptance of the modified terms.

11.3 Severability

If any provision of this Agreement is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, it shall be severed from this Agreement. The remaining provisions shall continue in full force and effect.

11.4 Waiver

No waiver of any provision of this Agreement shall be deemed a further or continuing waiver of such provision or any other provision. Our failure to enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision.

11.5 Assignment

You may not assign or transfer your rights or obligations under this Agreement without our prior written consent. We may assign our rights and obligations under this Agreement without your consent.

11.6 Language

The parties have expressly required that this Agreement and all related documents be drafted in English.

Les parties ont expressément exigé que la présente convention et tous les documents connexes soient rédigés en anglais.

12. CONTACT INFORMATION

For any questions regarding these Terms and Conditions, please contact us:

Aloka Holistic Health Coaching

alexandra@alokasante.com

13. ACKNOWLEDGMENT AND ACCEPTANCE

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. You further acknowledge that the Services provided are not medical services, and that you have been advised to consult with qualified healthcare professionals regarding any health concerns.

YOUR USE OF OUR SERVICES CONSTITUTES YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS.